Allison Spell was only using Microsoft Teams to message her supervisor, but in June, she attended one of the 79 free training webinars hosted by the Office of Information Technology (OIT) after COVID-19 stay-at-home orders took effect.
Spell learned how to save messages, create group chats, share files and use the Microsoft Teams mobile app.
“OIT opened my eyes to how much I underutilized Microsoft Teams,” said Spell, senior clinical research coordinator for Duke Neurosurgery. “I walked away with information that made my job easier.”
From the start of the crisis, as many Duke employees shifted to remote work, Duke OIT quickly adjusted, providing tools, training webinars and guidance for the Duke community.
“The scope and impact of technology tools that we needed to employ in the wake of the pandemic and to support remote working and learning have been far-reaching,” said Tracy Futhey, Duke vice president of information technology and chief information officer. “It’s especially gratifying that when we were forced to find a way to adapt to these challenging circumstances, everyone at Duke rose to the occasion and IT enabled so many activities at Duke.”
Take a look at what it takes to keep the Duke community wired. The data represents Duke University and Duke University Health System from March through end of September 2020.
undergraduate and graduate fall classes delivered online or online/in-person
chat messages exchanged on Microsoft Teams
videoconferences and classes on Zoom
video meetings in or using Microsoft Teams
OIT service desk tickets opened
free OIT training webinars
community members in OIT training webinars
Source: Office of Information Technology and University Registrar.
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